VNS Health EasyCare: Over-the-Counter (OTC) Card with $160 Every Quarter
A preloaded spending card for qualified OTC items from network retailers. $160 loaded every quarter for a total of $640 per year.
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Cost
$0
Prior Authorization Required
No, but items purchased must be CMS-approved and from network retailers
Provider Referral or Order Required
No
How To Receive
Details on how to apply
Before using the card for the first time, call the number on the card to activate it. Follow the instructions included on the sticker. As soon as it’s activated, it is ready for use.
The OTC card can be used at in-network retailers for any CMS-approved items. The most up-to-date in-network retailers and products are available at mybenefitscenter.com (log in using the OTC card number).
The product list is also available starting on p. 14 of the VNS Health Over-the-Counter (OTC) Catalog, though may not be the most current.
PHONE: Call Convey, (855) 858-5937 (TTY: 711), M–F 8am–11 pm EST (have items number ready when calling).
MAIL: Complete the order form (available on p. 37 of the Over-the-Counter (OTC) Catalog) and mail it to: OTC Servicing Center, P.O. Box 526266, Miami, FL 33152-9819.
For ordering questions, call the Convey Order Fulfillment Center at (855) 858-5937 (TTY: 711), M–F 8 am–11 pm.
For delivery, allow 5–7 business days from the time the order is placed.
Call within 60 days of placing an order for status/tracking questions, if the order has not been received, if a defective or damaged item was received, or for product questions.
Items purchased using the OTC card cannot be returned or refunded.
If purchases must be made at an out-of-network retailer, a reimbursement request can be made up to the benefit amount. The plan can only approve reimbursement for covered OTC items.
To request a reimbursement, contact the VNS Health EasyCare Team at (866) 783-1444 (TTY: 711), M–F 8 am–8 pm and follow these steps:
Include member name and member ID number.
The complete address where the reimbursement should be sent.
A contact phone number.
Submit an original, itemized receipt (showing the items purchased, the store, the store location, the date of purchase, the specific name of the product(s) purchased, and the price paid) to: VNS Health, Health Plans—OTC Reimbursement, 220 E. 42nd St., New York, NY 10017, OR FAX to 1-646-524-8338
Allow up to 30 days to process the reimbursement request and a check to be mailed.
Balances left over at the end of the quarter (every 3 months) do not carry over.
Download the OTC app on a smart device (phone, tablet) to easily find local stores where the card can be used, check for eligible items in-store, and keep track of the OTC and Grocery Card balance. Find out how to get the app here.
Availability
Ongoing, $160 loaded to card every quarter (every 3 months)
Everything you need is all in one place
Helpful app simplifies family caregiving by combining your loved one’s insurance benefits and medical records into one user-friendly platform while enhancing your caregiving skills
The OTC card is like a prepaid debit card provided by the insurance company. It lets you buy certain health-related items—like first aid supplies, pain relievers, vitamins, and more—without needing a prescription. You can use the card at participating retailers without paying out of pocket, as it's pre-loaded with funds that reset monthly or quarterly. It's a convenient way to access essential health products for the person you're caring for, without the hassle of paperwork or upfront costs.
Helpful is an app to make caregiving easier. We integrate your loved one’s insurance benefits, medical records and caregiving guides into an immediate, accessible and user-friendly experience. Helpful supports your care needs by eliminating administrative tasks and providing technology to support your caregiving experience.
